At Dolphin Show Phuket, we strive to provide our guests with a seamless booking experience while maintaining transparency. This Cancellation & Refund Policy outlines the procedures for ticket cancellations and refunds to ensure clarity and peace of mind when booking tickets through our website, https://dolphinshowphuket.com.

1. General Cancellation Policy

• Advance Notice: All cancellations must be made at least 48 hours before your scheduled visit to be eligible for a refund.
• Cancellation Requests: To cancel your booking, please email [email protected] with your booking details, including full name, booking reference, and reason for cancellation.
• Late Cancellations: Cancellations made within 48 hours of your scheduled visit will not be eligible for refunds. Exceptions may be made for emergencies at the discretion of Dolphin Show Phuket.

2. Non-Refundable Tickets

• Some special promotion or discounted tickets may be non-refundable. These will be clearly marked during the booking process. Please review the ticket details before confirming your purchase.

3. Refund Policy

• Refund Eligibility: If cancellation is made within the eligible time frame (48 hours before the visit), you will receive a 100% refund of the ticket price. Any third-party service fees may not be refundable.
• Processing Time: Refunds will be processed within 7-14 business days following the confirmation of cancellation.
• Refund Method: Refunds will be issued through the same payment method used during booking.

4. No-Shows and Same-Day Cancellations

• No refunds will be provided for no-shows or cancellations made on the day of the visit. Please ensure you notify us in advance if you’re unable to attend.

5. Rescheduling Policy

• If you wish to reschedule your visit instead of canceling, rescheduling requests must be made at least 48 hours in advance and are subject to availability. Rescheduled tickets are subject to the same cancellation policy as the original booking.

6. Cancellation by Dolphin Show Phuket

In rare cases where Dolphin Show Phuket may need to cancel your booking due to unforeseen circumstances, you will be given the option to:

• Reschedule your visit to another available date at no extra cost.
• Receive a full refund, including any applicable fees.

7. Third-Party Bookings

• If tickets were purchased through a third-party vendor, you must adhere to their cancellation and refund policies. Dolphin Show Phuket is not responsible for handling cancellations or refunds made through external partners.

8. Special Considerations

• For group bookings, private events, or special promotions, specific cancellation and refund policies may apply. Please refer to the terms and conditions provided at the time of booking or contact us for more information.

9. Contact Information

For any further inquiries regarding cancellations or refunds, please reach out to us at:

• Email: [email protected]
• Live Chat: Available on our website

We aim to respond to all inquiries within 24 hours.

10. Policy Changes

Dolphin Show Phuket reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

By booking through Dolphin Show Phuket, you agree to the terms outlined in this policy.